Returns and Exchanges

Our Return Policy

Not satisfied with your purchase? Returns are FREE and designed for your convenience. Please review our returns policy below for information on returning your Serenitii Luxury Body Care by Sarinah in-store and online purchases. We gladly accept returns on products that are in new or gently used condition. All samples are yours to keep, regardless of the return.

In-store Purchases

All in-store purchases must be returned or exchanged at any one of our Serenitii Luxury Body Care by Sarinah store locations with a valid receipt. Visit our Store Locator to find a store near you.

We will accept for return or exchange Serenitii Luxury Body Care by Sarinah purchases with proof of purchase within 30 days of purchase.

Serenitii Luxury Body Care by Sarinah Exchange Policy

If you would like to exchange a product for the same item, no payment is required-just bring it in and you’re good to go. However, if you exchange for an item at a higher price point, you will need to pay for the difference in price and sales tax. Likewise, if you exchange for a different item at a lower price point, you will receive back the difference in price. Exchanges may only be conducted in-store and cannot be performed by mail.

Online Purchases

Serenitii Luxury Body Care by Sarinah purchases can be returned FREE of charge to your local store or by mail. Exchanges may only be conducted in-store and cannot be performed by mail. To the store: Visit our Store Locator to find a store near you. Online purchases can be returned at any Serenitii Luxury Body Care by Sarinah store location with a valid receipt. Your receipt was emailed to you at the time of your purchase.

By mail: A return label was provided to you in your shipment. Contact us by live chat, phone or email to receive a free replacement shipping label.

* Live Chat: Start chatting with a consultant.
* Phone: +27 79 824 5842
* Email: luxteam@slbcbysarinah.co.za

Refunds:

As soon as package arrives, please allow 48 hours to process the refund. You will receive an email confirmation once your return has been processed. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive the notification email. Your financial institution may take longer to reflect the transaction. Returns Made within 30 Days. Returns within 30 days of purchase may be credited back to the original purchasing card

Damaged products

If your product has broken glass or is leaking liquid, please email our customer service at luxteam@slbcbysarinah.co.za OR call +27 79 824 5842 to arrange an exchange.